| Responding to monitoring alerts: 250+ XFSA checks, from datacentre and hardware to applications | 24/7 |
| Responding to operating system and application notifications (e.g. mail to the root user) | 24/7 |
| Automatic log analysis, detection of security trends and anomalies, response to alerts | 24/7 |
| Responding to hardware problems (BMC alerts) on physical server maintenance | 24/7 |
| Responding to the client’s critical alerts | 24/7 |
| Notifying the client of potential problems | 24/7 |
| Installing critical security updates | ASAP |
| Installing all security updates, including non-critical ones | 1-2 times a month |
| Keeping systems standardised | Continuously |
| Maintaining system documentation | Continuously |
| Backup setup and monitoring that it works | Continuously |
| Central logging setup, including WAF | On request, continuously |
| Deeper analysis and review of log files | On client request |
| Changing service configuration | On client request |
| Service optimisation | On client request |
| Restoring data from backup | On client request |
| Answering questions about a server or its documentation | On client request |
| Related consultation | On client request |
| Running speed, load and other tests | As needed |
| Analysis of load graphs | As needed |
| Finding solutions to operating system specific problems | As needed |
| Changing and optimising operating system and kernel configuration | As needed |
| Proposals on adding, upgrading or replacing hardware or software | As needed |
